“We Need to focus on our core business.” “We should dedicate it to strategic projects, not systems maintenance.” Sound familiar? Widespread sentiments like these are driving an upward trend in IT outsourcing, and redefining what was once primarily a cost-cutting measure into a cornerstone of business success. Indeed, Gartner, Inc. estimates that the IT outsourcing market is expected to grow at a 6.9% CAGR through 2009. As outsourcing continues to remain mission-critical and a competitive necessity, the question is not “should I outsource?” but rather “what should I outsource, and to whom?”
