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White Papers

A Practical Guide to Effective Infrastructure Management Model

Are you facing the same issues confronting many IT organizations today?

  • Multiple generations of incompatible technology
  • IT infrastructure owned and supported by business units
  • Lack of consistency in IT processes
  • Under-investment in IT
  • Changing business priorities
  • Lack of critical technical skills & expertise
  • Multiple or outdated e-mail systems
  • Dependence on internal staff “heroics” to maintain operations

Over the past decade, Sunoco, Inc. has faced these issues and transformed itself from a struggling oil-and-gas company into a strong regional petroleum refiner and global chemicals manufacturer. Sunoco’s honest assessment of its past infrastructure deficiencies, the development of a transactional view of infrastructure services and its multi-sourcing portfolio approach to providing those services constitute a blueprint for an effective infrastructure management model. Sunoco is at the forefront of change. Read about what many experts have deemed a best practice: an effective infrastructure management model that enables, supports and controls multi-sourcing and selective outsourcing.

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